Facilities Management
Facilities Management is a multi-dimensional capability that takes knowledge, expertise and attention to detail.
We strive to deliver operational excellence across all our managed buildings through our approach to risk management, contractor selection and performance management, and our ability to identify and deliver operational savings. We take a long term view on life cycle planning supported by robust property systems developed by us for our clients, which are constantly evolving and improving.
Our Facilities Management team minimise asset risk exposure for clients by utilising proprietary compliance management systems, while proactively creating and delivering solutions to improve sustainable performance through efficient business operations, reduce costs and maximise profitability.
Supported by industry-leading systems, such as our web-based Facilities Response Centre ‘FRC’, we provide Facilities Management across office, industrial and retail properties, with a commitment to succeed and single-minded focus to achieve the best outcome for our clients.
Facilities Response Centre
Key Capabilities
- Flexible platform which specifically meets individual property portfolio and management needs
- Highly trained FRC Operators
- Efficiency and effectiveness every step of the way
- Detailed reporting and analysis of work requests
- Status and benchmark reporting
- Incident reporting and risk analysis tool
- Contractor management including management of contact details and documents
- Contractor compliance management ensuring relevant contractor insurance requirements are met
- Ability to build annual and ongoing periodical routine maintenance schedule
- Asset management feature which documents installation dates and service history
- Centralised document storage for all property related documentation
In a world driven by rapid digital transformation, good business practice and best-in-class service is powered by technology. Knight Frank’s Facilities Response Centre (FRC) is our single technology platform and point of control for logging of work requests; through to purchase orders; job closure and accrual; and supports our best-in-class ethos.
Our FRC client-first approach encompasses rapid response, open communication, comprehensive reporting and effective compliance, backed by an expert team fueled by a commitment to achieve client success.
By continuing to invest in our systems we can identify and implement new innovations for our clients. Our FRC is one of Australia’s leading management service offerings, providing unparalleled access to building and portfolio information. Supported by our team, our FRC enables clients to take advantage of comprehensive reporting, tracking of requests and best practice risk management plus have the convenience of logging requests online or via an Australian-based telephone.
