SERVICES
Facilities Management
Protect asset performance through smarter facilities management
From compliance and contractor management to maintenance and day-to-day building operations, our facilities management services help future-proof your assets by reducing risk, improving efficiency and supporting long-term asset value.
Effective facilities management is about more than maintaining buildings. It’s about protecting asset performance, managing risk and creating better outcomes for owners, investors and occupiers.
Our facilities management services combine maintenance management, contractor management, compliance oversight and building operations management within a coordinated service model. Working closely with property and financial management teams, we help clients improve operational efficiency, strengthen governance and support long-term asset performance.
Proactive facilities management
Facilities management plays a critical role in protecting asset value, supporting occupiers and ensuring operational continuity. Our facilities management teams focus on proactive maintenance management, contractor management and compliance management to help reduce operational risk and improve building performance.
Integrated operational oversight
Working as part of a broader asset management platform, we provide a single view across property, facilities and financial management. This helps improve reporting accuracy, strengthen governance and support faster, more informed decision-making.
Focused on performance and compliance
Our approach combines experienced facilities managers with market-leading systems, specialist support and structured risk management processes. We help clients manage building operations, meet statutory obligations, oversee service providers and maintain safe, comfortable and compliant assets.
Facilities Response Centre (FRC)
Our Facilities Response Centre (FRC) provides clients with a central web-based platform for facilities management, maintenance-related activities, procurement, capex management, risk management and customer engagement across their assets and portfolios. The FRC brings together service requests, contractor management and reporting in a single portal that with the support of a 24-7 Australian-based helpdesk, provides property visibility, coordination and operational control.
The FRC acts as a single coordination point for facilities-related requests and operational activity. By capturing and tracking issues through one platform, the FRC helps clients maintain visibility across their assets and supports a consistent approach to facilities management.
The FRC supports informed decision-making by providing greater visibility of maintenance activity, service requests and operational performance. Operating alongside our facilities management teams, the FRC contributes to a connected reporting environment that supports portfolio-wide oversight and governance.
The FRC helps coordinate maintenance requests, contractor engagement and issue escalation through a structured process. This supports consistency across assets while giving facilities managers, property managers and asset managers access to the same operational information.
The FRC forms part of Knight Frank's broader facilities management approach, supporting the delivery of property, facilities and financial management services through an integrated operating model. This helps provide a clearer view of performance, risk and operational activity across assets and portfolios.
As an FRC client, you can find your dedicated contact number and portal below.
Frequently Asked Questions
Facilities management is the coordination of building operations, maintenance, contractor management, compliance and workplace services to help properties operate safely, efficiently and cost-effectively throughout their lifecycle.
Knight Frank’s Asset Management Services team provides facilities management services, including planned and reactive maintenance, contractor management, compliance management, building operations, workplace services, asset maintenance planning and performance monitoring to support operational efficiency and asset performance.
Effective facilities management helps optimise building operations, reduce downtime, control maintenance costs, manage operational risks and create better experiences for occupiers. This supports stronger asset performance and long-term value.
Facilities management focuses on the operation, maintenance and compliance of a building. Property management focuses on tenant engagement, lease administration, financial performance and asset strategy. When delivered together, these services create a coordinated approach to improving asset performance and occupier satisfaction.
Our facilities management teams oversee contractor performance, statutory compliance, maintenance programs, workplace health and safety requirements, and risk management processes to help protect assets and support safe building operations.
Yes. Knight Frank delivers facilities management services for assets located across Australia through a network of local specialists supported by national leadership, consistent governance frameworks and integrated reporting systems.
