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Marnie Tolcher

Property Manager

Townsville, AU

About
As a Commercial Property Manager, I am responsible for the operational, financial, and strategic management of commercial office buildings, including high rise properties. My role incorporates comprehensive facilities management to ensure buildings operate safely, efficiently, and in compliance with all regulatory requirements.

Key responsibilities include:

Managing landlord and tenant relationships, including lease administration, tenant communications, and customer service.
Overseeing building operations and maintenance, including HVAC, lifts, essential services, emergency lighting, fire systems, security, and building fabric.
Coordinating contractors and service providers for repairs, maintenance projects, capital works, and compliance inspections.
Managing operating budgets, invoice approvals, outgoings reconciliations, arrears management, bank guarantees, and financial reporting.
Ensuring compliance with statutory obligations, workplace health and safety requirements, fire safety regulations, and environmental standards.
Leading facilities management initiatives, including energy efficiency projects, sustainability improvements, asset lifecycle planning, and preventative maintenance programmes.
Managing building incidents, risk mitigation, insurance-related matters, and emergency response procedures.
Coordinating tenant fit-outs, refurbishments, building upgrades, and property improvement projects.
Providing regular reporting and recommendations to property owners to protect and enhance asset value.

My focus is on maintaining safe, compliant, and high performing buildings while delivering excellent tenant experiences and maximising returns for property owners.
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